Explore, Discover, Wander, Shop

FAQ

Delivery

When can I expect my order to arrive?

Delivery times vary based on your location and the specific product. Most orders are delivered within 8 to 15 days. You'll receive a tracking number to monitor your order's progress.

How are items packaged for delivery?

We take great care in packaging our products to ensure they arrive in perfect condition. Depending on the item, we use protective wrapping, sturdy boxes, or padded envelopes.

Can I change my delivery address after placing an order?

Yes, you can change your delivery address before your order is dispatched. Please contact our support team immediately to update your details.

Shipping

Do you offer international shipping?

Yes, we ship globally. Shipping costs and times may vary depending on the destination country.

How can I track my shipment?

Once your order is shipped, we'll send you a tracking number via email. You can use this number to track your shipment on our website.

What should I do if my shipment is delayed?

While we strive to meet all delivery timelines, delays can occur due to unforeseen circumstances. If your shipment is delayed, please contact our customer support for assistance.

Billing

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other digital payment platforms. All transactions are secure and encrypted.

Will I receive an invoice for my order?

Yes, an invoice will be sent to your email address once your order is confirmed.

Can I cancel or change my order after payment?

Orders can be changed or canceled only before they are processed. Please contact our support team as soon as possible for any modifications.

Support

How can I contact customer support?

You can reach our customer support team via email on our website. Our team is available to assist you with any queries or concerns.

What should I do if I receive a faulty or incorrect product?

If you receive a faulty or incorrect product, please contact our support team within 48 hours of delivery for a replacement or refund.