At WandeRoost.com, customer satisfaction is paramount. If you're not entirely happy with your purchase, you can return it within 14 days of receipt. To be eligible for a return, items must be in their original condition and packaging. Some goods like custom products, perishables, or personal care items are not returnable. Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days. Please note, return shipping costs will be borne by the customer and are non-refundable.
If you receive a damaged or incorrect item, please contact us immediately for a resolution. We strive to ensure the highest quality and accuracy but understand that issues may arise. For these cases, we will cover the cost of return shipping. For any questions or assistance with your return, our customer support team is always ready to help, ensuring a smooth and hassle-free process.
Additional Information on Refunds:
In the event of a refund, please be aware that it can take some time for the refunded amount to reflect in your account. The processing time varies depending on your bank or credit card issuer. We appreciate your patience during this period. In cases where only partial refunds are granted, you will be informed about the specifics and the reasons behind such decisions. Our aim is to keep the process transparent and fair. For items purchased with gift cards, the refund amount will be credited back to the gift card. We also advise keeping the shipping receipt until the refund process is complete, to ensure any queries can be addressed promptly.